Ever get bad support from a crisis/emergency lines?

[Brem]

I know majority of the time these support lines help a lot of people, but has there ever been support agents who do this work but aren't actually helping? Maybe they joke about your mental illness or actively try not to help you through your problems. I heard the horror stories of people asking for help and only getting hate in return. Or people making light or fun of someone's mental health. Have you ever encountered a bad support agent when phoning up a support or emergency line?

 

[uptrendfinancialsignal]

Yup, I have heard some bad experiences with response to crisis lines. Others simply fail to find the help that they need at that point. It is sad since by the time one realizes, you have already landed in a big trouble and you would find yourself already in a vulnerable situation. Crisis agencies ought to actually educate their employees more to handle such sensitive calls with care.